AI & Information Technology

Now, more than ever, technology sits at the center of health care, and so do your compliance obligations and risk. The systems you depend on—your EHR, your telehealth platform, your data analytics  and your revenue cycle platform, your clinical and scheduling software—are often controlled by a handful of dominant vendors who hand providers a master agreement and very little room to negotiate. Layer on the rapid arrival and continuing advancement of AI in clinical and administrative settings, mounting data privacy obligations and the reality that most of these tools touch protected health information, and the stakes are high in every direction.

Phelps helps you take control of those relationships and those tools. We negotiate the technology and outsourcing contracts that run your organization, advise on deploying AI and build the privacy and security framework underneath it all. The goal is simple: technology that advances health care without quietly transferring the leverage, the cost and the risk to you.

How We Help

Technology and Vendor Contracts

Dominant vendors  count on the fact that most customers will sign the master agreement as written. They have more room than they let on. We negotiate EHR, telehealth, software, cloud and platform agreements so the contract reflects what you are actually paying for and what happens when the relationship changes. Knowing where these agreements have room , and how to push, is the difference between a contract that serves you and one that locks you in.

IT and Business Process Outsourcing

When you hand an outside provider a core clinical or operational function—telehealth, billing, IT, data hosting, revenue cycle—the contract is the relationship. We structure and negotiate complex domestic and international outsourcing and sourcing transactions, drawing on our experience opposite the major service providers, so you keep control of performance, data and the off-ramp.

Artificial Intelligence

AI tools are moving into clinical decision support, documentation, imaging, scheduling and patient communication faster than the rules around them. We support you across the AI lifecycle from governance and regulation to development, deployment, commercial transactions and dispute readiness. We advise on responsible AI adoption and on terms you can defend.

Data Rights and Interoperability

Your data is one of your most valuable assets, and vendor agreements often quietly claim broad rights to it. We help you retain ownership and meaningful use of your own data, navigate information-blocking and interoperability requirements and make sure you can get your data back—usable—when a relationship ends.

Privacy and Security by Design

Nearly every health care technology decision is also a privacy decision. We coordinate technology and AI work with HIPAA and data security requirements: business associate agreements, breach-risk allocation and the security commitments that belong in the contract rather than discovered after an incident.

Why Clients Choose Phelps

We know how to push the platforms. We structure and negotiate complex IT and outsourcing agreements with the largest providers in the market. That experience translates directly to the leverage providers need against dominant health care platforms.

We pair technology depth with health care fluency. A great technology contract that ignores HIPAA, or an AI deployment that ignores clinical risk, is not a solution. Our technology and health care teams work together so the deal and the compliance picture line up.

We protect the off-ramp. The hardest part of any platform relationship is leaving it. We build exit, transition and data-portability terms in from the start so you are never trapped by the vendor you chose years ago.

Who We Help

• Hospitals and health systems
• Physician practices and specialty groups
• Digital health, health IT and telehealth companies
• Management services organizations and practice platforms
• Revenue cycle management and back-office service companies
• Private equity investors and their portfolio companies
• Dental practices
• Ambulatory surgery centers and outpatient providers
• Health plans and managed care organizations